Dynamics 365 Consultant & Trainer in Geneva

Why Dynamics 365 is the CRM for Microsoft-first organisations in Switzerland

For Swiss organisations running Microsoft 365, Teams and Azure, Dynamics 365 is the CRM that fits naturally into the existing technology stack. But its depth — Sales, Customer Service, Marketing, Field Service, Power Platform, Copilot — means adoption without structured training leads to expensive underuse.

I deliver training that starts with your sales process and customer journey, then maps them to Dynamics 365 modules. Your teams learn to manage pipelines, automate follow-ups, build Power BI dashboards and leverage Copilot for AI-assisted selling — all within your Swiss context.

From Geneva's international trading houses to Lausanne's pharma companies and Zurich's financial services, Dynamics 365 powers customer relationships when teams truly master it.

What I can do for you in Switzerland

Beyond training, I support you across your whole project:

• CRM audit and Dynamics 365 maturity assessment.
• Tailor-made training for sales, service and IT teams.
• Process automation with Power Automate and Copilot.
• Consulting on Dynamics 365 architecture and nFADP compliance.

Who it is for

• Sales and account management teams.
• Customer service and support teams.
• IT and Power Platform administrators.
• Managers seeking CRM-driven forecasting and reporting.

Dynamics 365 training in Geneva, Lausanne and Zurich

Based in Carouge (Route des jeunes 47B, Canton of Geneva), I deliver on-site training across French-speaking Switzerland — Geneva, Lausanne, Fribourg, Neuchâtel — as well as in Zurich, Berne and Basel, on-site or via virtual classroom. Quotes available in CHF on request.